Scriptopia Refund Policy

This Refund Policy applies to Scriptopia paid subscriptions (Writer, Pro and Studio, billed monthly or annually), upgrade charges and top-up Credits purchased on scriptopia.ai. Enterprise agreements follow their contract. This Policy forms part of our Terms of Service.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payment, receipts, applicable taxes and refunds. Your purchase is also subject to the Paddle Buyer Terms and the Paddle Refund Policy.

• Within 14 days, with no Credits used: a subscription charge (first purchase, renewal or annual), an upgrade charge or a top-up can be refunded in full if you request it within 14 days of the charge and none of the related Credits have been used. For subscriptions, this means no plan Credits used in that billing period; for top-ups, no Credits used from that pack (plan Credits are used first).
• Duplicate or incorrect charges: if an order is charged twice, or charged an amount different from the one shown at checkout, we refund the excess.
• Paid benefits not delivered: if Credits or paid features are not delivered after a successful charge because of our system and we do not fix it within a reasonable time after you report it, you can request a refund.
• Unauthorized charges: if someone used your payment method without permission, contact us or Paddle as soon as possible.

• orders whose Credits have been used, even partly;
• requests made more than 14 days after the charge;
• mid-term cancellation, including annual plans: unused days or months are not refunded;
• dissatisfaction with AI output after Credits have been consumed;
• free Credits, including Free-plan allowances, referral rewards and promotional Credits, which have no cash value and cannot be refunded or redeemed;
• evidence of fraud, refund abuse (such as repeated purchase-and-refund cycles or using multiple accounts to get around these rules) or other manipulative behavior;
• accounts terminated for serious violations of the Terms of Service (such as fraud, infringement or attacks on the Service), to the extent permitted by law.

These rules do not affect your statutory rights; see Section 5.

Cancel anytime under Settings → Billing or through the subscription link in your Paddle receipt email. Cancellation stops future renewals; you keep access until the end of the current paid period, after which your account moves to the Free plan. Cancelling does not by itself trigger a refund.

Downgrades and Studio seat reductions take effect at the end of the current billing period.

This Policy does not limit mandatory rights you have under the law where you live, and it does not affect how Paddle handles refund requests under its own Refund Policy. For example, consumers in the EU, EEA and UK have a 14-day right of withdrawal for online purchases; if you agree at checkout that supply of digital content or services may start immediately, you may lose that right once you start using it, or you may have to pay for what has already been provided, as set out in local law.

1. Through Paddle: open the Paddle receipt email you received after purchase and use its order-management or help link, or visit paddle.net and look up your order with the email you used at checkout.
2. Through us: email support@scriptopia.ai with your account email, order number (shown on the Paddle receipt) and the reason for your request. We aim to reply within 3 business days and work with Paddle to process the request.

Approved refunds are issued by Paddle to the original payment method (such as a card, PayPal, Alipay or WeChat Pay) in the original currency, including any tax charged. Banks and payment providers usually take 5–10 business days to post the refund. We do not charge refund fees; exchange-rate differences or fees charged by your card issuer are outside our control.

• after a subscription refund, the subscription ends immediately and your account moves to the Free plan;
• Credits from the refunded order are removed, and referral rewards tied to that order are reversed;
• your projects and data are not deleted because of a refund, but features beyond the Free plan are no longer available.

If you have a question about a charge, please contact us or Paddle first. A charge cannot be both refunded and charged back, and paid features may be paused while a chargeback is investigated.

We may update this Policy for product, pricing or legal reasons and will show the effective date on this page. Updates do not affect purchases completed before their effective date.